Last month, one of my students messaged me with a question about dealing with unhappy clients: she wanted to know what she should do, because she had made a tiny mistake with a client (not related to the work itself that she’d been doing; it was simply the case of miscommunication), and her client as a result wanted to negate their contract.
Unfortunately, this kind of things happens to all of us (yes, even those of us who have been in business for a decade!). I’ve lost track of the number of clients and their corresponding projects I’ve worked with over the years—so you can rest assured that during that time,
